Singapore Airways launches one-stop service for COVID-19 testing

SINGAPORE: Some Singapore Airlines (SIA) and SilkAir passengers can now streamline their pre-departure COVID-19 testing arrangements with the launch of a new one-stop service on Wednesday (January 20th).

The service allows passengers to book their polymerase chain reaction (PCR) and serology tests before departure and to receive their results on an online portal, SIA said in a press release.

Currently in the pilot phase, the service is available to SIA and SilkAir passengers departing from Singapore, Jakarta and Medan.

There are plans to expand the service to more cities on the airline’s network in the next few months if the pilot is successful, SIA said.

READ: Singapore requires all overseas inbound travelers from high risk countries to take a COVID-19 PCR test prior to departure

With the new service, passengers can book appointments for their tests at their preferred clinic from the list of recognized test facilities on the portal.

You can book appointments up to 48 hours before the required test window.

Passengers receive their test results within 36 hours via the same portal they can present when checking in at the airport.

The test results come with a QR code that airport check-in staff and Singapore immigration services can use to review the results as part of SIA’s new digital health screening process.

The portal will also be able to store digital health passports documenting passengers’ COVID-19 status, SIA said.

READ: Singapore Airlines Receives Highest Rating for Hospital Quality Health and Safety in Global Audits

“Piloting this pre-departure one-stop test is part of our ongoing effort to deliver critical service and a more seamless preflight experience to passengers during this time,” said JoAnn Tan, SIA senior vice president of marketing planning.

The airline is working on the online portal with Collinson, a London-based company that provides travel experience solutions.

“COVID-19 has challenged businesses and individuals around the world, and while there is optimism that the introduction of vaccines will help end the pandemic, the road ahead remains complex,” said Todd Hancock, President of Collinson for the Asia-Pacific region.

“To restore confidence in travel, implementing secure and robust test protocols remains key,” he added.

READ: COVID-19 – Rigorous testing could help revive travel, but challenges remain, experts say

The launch of the service comes as pre-departure testing becomes increasingly a mandatory requirement for travel.

With the exception of Singapore nationals and permanent residents, travelers entering Singapore from high risk countries must have a PCR test within 72 hours of their departure.

The majority of outbound routes from Singapore also require a negative result of a PCR test performed within 72 hours of departure, according to the online portal.

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